COOKIE & PRIVACY POLICY

When you visit gammelholmcopenhagen.com I collect information about all visits to my website. I use this information to improve my user experience, evaluate the use of the individual elements of gammelholmcopenhagen.com and to support my marketing.

Here you can read about the information I collect, how I treat the information, what I do with it, who has access to it and how to contact me about cookies and the privacy policy.

The collection of personal customer information on gammelholmcopenhagen.com takes place within the framework of existing legislation and EU General Data Protection Regulation (GDPR) legislation.

gammelholmcopenhagen.com automatically detects the IP address and data when you move between different pages and services on the website. If you log in or sign up for my newsletter, I record this too, so I can make it easier for you next time.

In this context I use various analysis tools such as Google Analytics, which assist me in collecting statistics on the use of gammelholmcopenhagen.com to create a better experience for you.

gammelholmcopenhagen.com collects information from users by five sources:

  • By cookies when you visit my websites; e.g. IP address, country, product pages, product categories, product brands, interaction/clicks and searches.
  • By purchases; e.g. demographic data, email address, payment information, items, order amount, discount level, brands and frequency. Including sending transactional emails, e.g. order confirmation, shipping confirmation and refund confirmation.
  • By user behavior and engagement in the sent communication (email, SMS, direct mail or phone); e.g. open rate, click rate and time spend reading the emails, sender domain and type of email client
  • By users supplying information themselves (e.g. adding a favorite brand or information to the customer profile)
  • By credit scoring from 3rd party assessment company.

The purpose of collecting the information serves different areas:

  • To fulfil my obligation to you as a customer or user of my service – like purchase, invoicing, customer service and your personal profile account.
  • Customer service. To be able to perform customer service via your profile, email, chat or phone. Answer questions related to your order or previous orders, adjust errors and to guide the customer.
  • To display inspiration, product offers/services and personal recommendations via web, email, SMS, direct mail, phone and via 3rd party advertisement.
  • Customer experience. To improve the customer experience interacting with gammelholmcopenhagen.com such as personalizing your experience on gammelholmcopenhagen.com, development of new features, services and products. This also include to administrate, protect, operate and maintain my website, system administration and security and to comply aggregated statistics about the site usage, purchases and to improve understanding of my customers preferences.
  • Fraud & risk. To prevent fraud and do risk assessment.
  • To meet existing legislation.

Profiling
gammelholmcopenhagen.com creates individual customer profiles based on your collected data across all data sources/categories; e.g. browsing behavior together with your purchases and information you have supplied (e.g. favorite brand and favorite products). I combine and analyze these data with the purpose of improving your experience at gammelholmcopenhagen.com and to tailor personal offers and services as well as to define the communication frequency.

Timeframe for data storage
I will retain your personal information for the period necessary to fulfil the purposes outlined in the Terms & Conditions unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.

  • Marketing purpose for Gammelholmcopenhagen.com. Storage 3 years after your latest activity; e.g. purchase, engagement in communication or visit on my website. If you have given your marketing permission (email, SMS, phone etc.) and as long as I have your permission.
  • Storage of order history and obligations to fulfil orders for Gammelholmcopenhagen.com. Storage 7 years or as long as I are obligated to meet the needed legal requirement.
  • Customer service for Gammelholmcopenhagen.com. Storage 3 years or as long as I are obligated to meet the needed legal requirement.
  • Customer experience for Gammelholmcopenhagen.com. Storage 3 years after your latest activity; e.g. purchase, engagement in communication or visit on my website. If you have given your marketing permission (email, SMS, phone etc.) and as long as I have your permission.
  • Fraud & risk assessment for Gammelholmcopenhagen.com. Storage 3 years or as long as I are obligated to meet the needed legal requirement.
  • Meet legislation for Gammelholmcopenhagen.com. Storage as long as I are obligated to meet the need legal requirement.

What is a cookie?
When you visit Gammelholmcopenhagen.com, cookies are stored on your computer. A cookie is a small text file stored in your browser to recognize your computer on subsequent visits. No personal information is stored in my cookies.

Almost all websites use cookies. They are located on your computer to help you, which helps analyze how the website is used so that the user experience can be improved. In many cases, cookies may be necessary to provide a particular service on the website.

The information in your cookies is sent between your browser and a web server and includes information on user settings, login and how the website is being used.

What are cookies used for at gammelholmcopenhagen.com?

Browsing
When you visit gammelholmcopenhagen.com, I collect information about all visits to my website. I use this information to improve your user experience, evaluate the use of the individual elements of gammelholmcopenhagen.com and to support my marketing.

Browsing can trigger a service email
gammelholmcopenhagen.com collects your browsing behavior (e.g. categories, brands, product field’s) to improve the communication of relevant products and offers catered to you. An example of this collection is the products you have added to the shopping cart, but then have chosen to not complete the purchase. This could imply receiving a service email reminding you about the products left in your shopping cart. If you don’t want to receive emails regarding unfinished orders, you can unsubscribe direct via the link in the bottom of the email.

Auto login
gammelholmcopenhagen.com automatically detects who you are, based on different parameters such as the IP address, device and cookies when you move between different pages and services on the website. This means if you are logged in on my website, you will automatically be logged in the next time you visit gammelholmcopenhagen.com on the same device.

Analytical tool
I use various analytical tools such as Google Analytics, which assist me in collecting statistics on the use of gammelholmcopenhagen.com to create a better experience for you.

To determine who visits my website, I use cookies to create demographic and user-related statistics. This gives me the opportunity to customize and create content and services that match my and other users’ interests and desires. Below are the purposes for which cookies are used at gammelholmcopenhagen.com.

Third-party cookies
gammelholmcopenhagen.com uses a variety of third party services on my pages. These services also sometimes use cookies.

Among other things, third-party cookies are used to gather statistics on your visits to gammelholmcopenhagen.com; here I use cookies, for example, to know which sites you visit and how long you spend on them. Here I use the system Google Analytics provided by Google.

You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Retargeting
Gammelholmcopenhagen.com also works together with companies to enhance my online advertisement to ensure you only are exposed to relevant ads. In this context I use the following suppliers: Facebook, Instagram and Google.

gammelholmcopenhagen.com contains third party components such as “Facebook Recommend”, “Facebook Like” or “Google+”. These third-party components have the effect that the owner of the third-party component, such as Facebook or Google, receives technical data about your browser, IP address, and the pages you visit on Gammelholmcopenhagen.com and similar. The treatment that the owner of the third-party component performs is beyond my control and is solely between you and the owner of the third-party component.

gammelholmcopenhagen.com uses these components to link directly to my social media sites and thereby ensure easy navigation for you as a customer.

Functionality
At gammelholmcopenhagen.com a number of technical cookies are in place that is necessary for handling the functionality in several areas at gammelholmcopenhagen.com. These are the cookies that are stored when you log into gammelholmcopenhagen.com. and cookies stored to keep track of the contents of your shopping cart, favorites etc.

How do I avoid cookies?
If you do not want to receive cookies, you can either block all cookies, delete existing cookies from your computer or receive a warning before saving cookies.

I recommend that you read my cookie policy carefully before considering making changes to your cookie settings on your computer as and read more about cookies on other websites.

A change to cookie settings may cause a degraded user experience when visiting my and other websites.

You should be aware that if you do not accept cookies, there may be functions on gammelholmcopenhagen.com that will not work.

Firefox
To delete cookies, go to Tools/Options/Privacy/and remove individual cookies or clear your history.

To block cookies, go to Tools/Options/Privacy/in drop-down menu under History select “Use custom settings for history”/tick “Always use private browsing mode” and uncheck “Accept cookies from pages “.

Internet Explorer
To delete cookies, go to Tools/Internet Options/General tab/Click Delete/Cookies/Delete.

To block cookies, go to Tools/Internet Options/Privacy/Move slider to the top. This is how you block all cookies./Click OK.

Google Chrome
To delete cookies, click on the Tools button/Tools/Clear browsing data/Delete cookies and other site data/Clear browsing data.

To block cookies, click on the Tools button/Settings/Show Advanced Options/Content Settings/Click “Block all sites from storing data” and tick the “Block third-party cookies and site data”/Ok

Safari
To delete cookies, click on the Tools button/Settings/Security/Click on “Show Cookies”. Here you can either delete cookies from a single domain or remove all cookies.

To block cookies, click on the toolbar button/Settings/Security/Under “Accept Cookies” select “never”.

Contact regarding personal data
If you want to access the information I hold about you, please contact me at: info@gammelholmcopenhagen.com. If incorrect data has been registered, or you have other objections, you can contact me the same place. You can look at what information about you is registered and you can object to registration under the Personal Data Act.

As a customer, you are entitled to access your collected data categories (article 15) and you may object to the registration pursuant to the relevant rules in the EU legislation General Data Protection Regulation (GDPR). Upon appropriate request, I will update, change or remove personal information that I control with reservation against violating any legislation.

I can reject requests that are unreasonable repeated, demand disproportional high technical intervention (e.g. development of new system or changing existing process substantially), affect another individual’s personal data, or requests that are extremely impractical (e.g. information from back-up systems). Any queries regarding this should be directed to customer service via email: info@gammelholmcopenhagen.com.

Protection of personal data
Legislation requires your personal information to be kept secure and confidential. I store your personal information on servers with high levels of security, which are located in controlled facilities, and my security is checked regularly to determine whether my user information is handled securely and always taking your rights as a user into account.

However, I cannot 100% guarantee security for data transmissions over the internet. This means that there may be a risk that other unauthorized parties gain access to information when data is sent and stored electronically. Thus, your personal information is submitted at your own risk.

Personal information is deleted or made anonymous continuously as the purpose for which it was collected ends.

The rapid development of the internet means that changes in my processing of personal data may be necessary. I thus reserve the right to update and amend these guidelines for the processing of personal data. If I do, I will of course correct the “last updated” date at the bottom of the page. In case of substantial changes, I will notify you in the form of a visible notice on my website.

You may complain about the treatment of information and data relating to you. Complaints are submitted to the local Data Protection Agency.

Contact me
You can contact Ggammelholmcopenhagen.com via:

Email: info@gammelholmcopenhagen.com
By phone: 22184260

Or by post:
Gammelholm Copenhagen

C. F. Ricsvej 51

2000 Frederiksberg

Denmark

 

Version 1 – May 2018

COOKIE & PRIVACY POLICY

When you visit gammelholmcopenhagen.com I collect information about all visits to my website. I use this information to improve my user experience, evaluate the use of the individual elements of gammelholmcopenhagen.com and to support my marketing.

Here you can read about the information I collect, how I treat the information, what I do with it, who has access to it and how to contact me about cookies and the privacy policy.

The collection of personal customer information on gammelholmcopenhagen.com takes place within the framework of existing legislation and EU General Data Protection Regulation (GDPR) legislation.

gammelholmcopenhagen.com automatically detects the IP address and data when you move between different pages and services on the website. If you log in or sign up for my newsletter, I record this too, so I can make it easier for you next time.

In this context I use various analysis tools such as Google Analytics, which assist me in collecting statistics on the use of gammelholmcopenhagen.com to create a better experience for you.

gammelholmcopenhagen.com collects information from users by five sources:

  • By cookies when you visit my websites; e.g. IP address, country, product pages, product categories, product brands, interaction/clicks and searches.
  • By purchases; e.g. demographic data, email address, payment information, items, order amount, discount level, brands and frequency. Including sending transactional emails, e.g. order confirmation, shipping confirmation and refund confirmation.
  • By user behavior and engagement in the sent communication (email, SMS, direct mail or phone); e.g. open rate, click rate and time spend reading the emails, sender domain and type of email client
  • By users supplying information themselves (e.g. adding a favorite brand or information to the customer profile)
  • By credit scoring from 3rd party assessment company.

The purpose of collecting the information serves different areas:

  • To fulfil my obligation to you as a customer or user of my service – like purchase, invoicing, customer service and your personal profile account.
  • Customer service. To be able to perform customer service via your profile, email, chat or phone. Answer questions related to your order or previous orders, adjust errors and to guide the customer.
  • To display inspiration, product offers/services and personal recommendations via web, email, SMS, direct mail, phone and via 3rd party advertisement.
  • Customer experience. To improve the customer experience interacting with gammelholmcopenhagen.com such as personalizing your experience on gammelholmcopenhagen.com, development of new features, services and products. This also include to administrate, protect, operate and maintain my website, system administration and security and to comply aggregated statistics about the site usage, purchases and to improve understanding of my customers preferences.
  • Fraud & risk. To prevent fraud and do risk assessment.
  • To meet existing legislation.

Profiling
gammelholmcopenhagen.com creates individual customer profiles based on your collected data across all data sources/categories; e.g. browsing behavior together with your purchases and information you have supplied (e.g. favorite brand and favorite products). I combine and analyze these data with the purpose of improving your experience at gammelholmcopenhagen.com and to tailor personal offers and services as well as to define the communication frequency.

Timeframe for data storage
I will retain your personal information for the period necessary to fulfil the purposes outlined in the Terms & Conditions unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.

  • Marketing purpose for Gammelholmcopenhagen.com. Storage 3 years after your latest activity; e.g. purchase, engagement in communication or visit on my website. If you have given your marketing permission (email, SMS, phone etc.) and as long as I have your permission.
  • Storage of order history and obligations to fulfil orders for Gammelholmcopenhagen.com. Storage 7 years or as long as I are obligated to meet the needed legal requirement.
  • Customer service for Gammelholmcopenhagen.com. Storage 3 years or as long as I are obligated to meet the needed legal requirement.
  • Customer experience for Gammelholmcopenhagen.com. Storage 3 years after your latest activity; e.g. purchase, engagement in communication or visit on my website. If you have given your marketing permission (email, SMS, phone etc.) and as long as I have your permission.
  • Fraud & risk assessment for Gammelholmcopenhagen.com. Storage 3 years or as long as I are obligated to meet the needed legal requirement.
  • Meet legislation for Gammelholmcopenhagen.com. Storage as long as I are obligated to meet the need legal requirement.

What is a cookie?
When you visit Gammelholmcopenhagen.com, cookies are stored on your computer. A cookie is a small text file stored in your browser to recognize your computer on subsequent visits. No personal information is stored in my cookies.

Almost all websites use cookies. They are located on your computer to help you, which helps analyze how the website is used so that the user experience can be improved. In many cases, cookies may be necessary to provide a particular service on the website.

The information in your cookies is sent between your browser and a web server and includes information on user settings, login and how the website is being used.

What are cookies used for at gammelholmcopenhagen.com?

Browsing
When you visit gammelholmcopenhagen.com, I collect information about all visits to my website. I use this information to improve your user experience, evaluate the use of the individual elements of gammelholmcopenhagen.com and to support my marketing.

Browsing can trigger a service email
gammelholmcopenhagen.com collects your browsing behavior (e.g. categories, brands, product field’s) to improve the communication of relevant products and offers catered to you. An example of this collection is the products you have added to the shopping cart, but then have chosen to not complete the purchase. This could imply receiving a service email reminding you about the products left in your shopping cart. If you don’t want to receive emails regarding unfinished orders, you can unsubscribe direct via the link in the bottom of the email.

Auto login
gammelholmcopenhagen.com automatically detects who you are, based on different parameters such as the IP address, device and cookies when you move between different pages and services on the website. This means if you are logged in on my website, you will automatically be logged in the next time you visit gammelholmcopenhagen.com on the same device.

Analytical tool
I use various analytical tools such as Google Analytics, which assist me in collecting statistics on the use of gammelholmcopenhagen.com to create a better experience for you.

To determine who visits my website, I use cookies to create demographic and user-related statistics. This gives me the opportunity to customize and create content and services that match my and other users’ interests and desires. Below are the purposes for which cookies are used at gammelholmcopenhagen.com.

Third-party cookies
gammelholmcopenhagen.com uses a variety of third party services on my pages. These services also sometimes use cookies.

Among other things, third-party cookies are used to gather statistics on your visits to gammelholmcopenhagen.com; here I use cookies, for example, to know which sites you visit and how long you spend on them. Here I use the system Google Analytics provided by Google.

You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Retargeting
Gammelholmcopenhagen.com also works together with companies to enhance my online advertisement to ensure you only are exposed to relevant ads. In this context I use the following suppliers: Facebook, Instagram and Google.

gammelholmcopenhagen.com contains third party components such as “Facebook Recommend”, “Facebook Like” or “Google+”. These third-party components have the effect that the owner of the third-party component, such as Facebook or Google, receives technical data about your browser, IP address, and the pages you visit on Gammelholmcopenhagen.com and similar. The treatment that the owner of the third-party component performs is beyond my control and is solely between you and the owner of the third-party component.

gammelholmcopenhagen.com uses these components to link directly to my social media sites and thereby ensure easy navigation for you as a customer.

Functionality
At gammelholmcopenhagen.com a number of technical cookies are in place that is necessary for handling the functionality in several areas at gammelholmcopenhagen.com. These are the cookies that are stored when you log into gammelholmcopenhagen.com. and cookies stored to keep track of the contents of your shopping cart, favorites etc.

How do I avoid cookies?
If you do not want to receive cookies, you can either block all cookies, delete existing cookies from your computer or receive a warning before saving cookies.

I recommend that you read my cookie policy carefully before considering making changes to your cookie settings on your computer as and read more about cookies on other websites.

A change to cookie settings may cause a degraded user experience when visiting my and other websites.

You should be aware that if you do not accept cookies, there may be functions on gammelholmcopenhagen.com that will not work.

Firefox
To delete cookies, go to Tools/Options/Privacy/and remove individual cookies or clear your history.

To block cookies, go to Tools/Options/Privacy/in drop-down menu under History select “Use custom settings for history”/tick “Always use private browsing mode” and uncheck “Accept cookies from pages “.

Internet Explorer
To delete cookies, go to Tools/Internet Options/General tab/Click Delete/Cookies/Delete.

To block cookies, go to Tools/Internet Options/Privacy/Move slider to the top. This is how you block all cookies./Click OK.

Google Chrome
To delete cookies, click on the Tools button/Tools/Clear browsing data/Delete cookies and other site data/Clear browsing data.

To block cookies, click on the Tools button/Settings/Show Advanced Options/Content Settings/Click “Block all sites from storing data” and tick the “Block third-party cookies and site data”/Ok

Safari
To delete cookies, click on the Tools button/Settings/Security/Click on “Show Cookies”. Here you can either delete cookies from a single domain or remove all cookies.

To block cookies, click on the toolbar button/Settings/Security/Under “Accept Cookies” select “never”.

Contact regarding personal data
If you want to access the information I hold about you, please contact me at: info@gammelholmcopenhagen.com. If incorrect data has been registered, or you have other objections, you can contact me the same place. You can look at what information about you is registered and you can object to registration under the Personal Data Act.

As a customer, you are entitled to access your collected data categories (article 15) and you may object to the registration pursuant to the relevant rules in the EU legislation General Data Protection Regulation (GDPR). Upon appropriate request, I will update, change or remove personal information that I control with reservation against violating any legislation.

I can reject requests that are unreasonable repeated, demand disproportional high technical intervention (e.g. development of new system or changing existing process substantially), affect another individual’s personal data, or requests that are extremely impractical (e.g. information from back-up systems). Any queries regarding this should be directed to customer service via email: info@gammelholmcopenhagen.com.

Protection of personal data
Legislation requires your personal information to be kept secure and confidential. I store your personal information on servers with high levels of security, which are located in controlled facilities, and my security is checked regularly to determine whether my user information is handled securely and always taking your rights as a user into account.

However, I cannot 100% guarantee security for data transmissions over the internet. This means that there may be a risk that other unauthorized parties gain access to information when data is sent and stored electronically. Thus, your personal information is submitted at your own risk.

Personal information is deleted or made anonymous continuously as the purpose for which it was collected ends.

The rapid development of the internet means that changes in my processing of personal data may be necessary. I thus reserve the right to update and amend these guidelines for the processing of personal data. If I do, I will of course correct the “last updated” date at the bottom of the page. In case of substantial changes, I will notify you in the form of a visible notice on my website.

You may complain about the treatment of information and data relating to you. Complaints are submitted to the local Data Protection Agency.

Contact me
You can contact Ggammelholmcopenhagen.com via:

Email: info@gammelholmcopenhagen.com
By phone: 22184260

Or by post:
Gammelholm Copenhagen

C. F. Ricsvej 51

2000 Frederiksberg

Denmark

 

Version 1 – May 2018